1. Travel and hire regulations
We will conclude the accommodation contract on behalf and for the account
of the owner of the rented property in the feature as a broker, according
to the prices fixed by the owner. Booking and reservation are only valid,
when made in writing (e. g. online booking form, by e-mail, fax etc.
and will be binding with our written confirmation. Oral agreements have
not been stipulated any changes or additions to these general terms
and conditions must be made in writing. This also applies to any alterations
to the present provisions, or cancellation or renunciation of these
provisions. We explicitly draw attention to the fact that, the rental
law and not the travel law is applicable. The respective contract partner
and his address, please refer to the booking form.
An advance deposit, mentioned in the description of the respective vacation
object, has to be paid within 7 days after receipt of the booking confirmation.
We are entitled to terminate the accommodation contract on behalf and
in the name of the owner, if the advance payment is not paid or not
paid in full within this period. The remaining amount has to be paid
as mentioned in the description of the object. We accept no costs for
Changes after the
conclusion of the accommodation contract as to the date of the trip
and/or the vacation object (rebooking), will be charged with an extra
fee of 30, - Euro. A condition for this is that rebooking is within
the applicable time schedule and that the changes are possible (max.
14 days before beginning of rent of the originally booked object.).
Our service portfolio
includes merely the brokerage of third-party services. Place of performance
and place of jurisdiction is the respective site of the rental object,
or the owner’s place of residence. If the contract, for reasons
of force majeure or infringement of third parties must be modified or
cancelled, our liability is limited on the recovery of amounts already
2. Prices/ tenancy
unless otherwise stated the rental prices are per week, as a general
rule from Saturday to Saturday. The rent includes additional costs for
final cleaning, electricity, gas and water, unless otherwise stated.
3. Security deposit
If a security deposit is required; it should be paid to your host on
arrival. On your day of departure the deposit will be returned after
deduction of fees or charges for possibly occurred damages.
4. Maximum occupancy in the rental object
only the mentioned number of persons and pets in the respective object
can occupy the object. The short-term accommodation of additional persons
in the house, garden or property requires the permission of the respective
5. Arrival- and departure times
the respective times are included in the route directions, which we
will send you immediately on receipt of your advance deposit. Any changes
must be previously permitted and confirmed by us or the owner.
A right for handing over the keys and taking over the object in case
of late arrival does not exist. Any accommodation costs of the guest
because of late arrival shall be charged to the latter.
Our contractual obligation is the correct arrangement of a vacation
We shall not be liable:
- For the correctness and completeness of all information and descriptions,
that do not concern the rental object, but the region and country.
- For services of third parties, that are merely negotiated.
- For interferences whose reasons are outside of the sphere of our influence,
especially strikes, civil unrest, epidemics, war, natural disasters
- For interferences in the area of local sanitary and supply devices
and disposal facilities (e. g. water, electricity and other energy),
and technical equipment (e. g. continuous availability of heating-systems,
elevators, air-conditionings, swimming-pool etc.)
- As far as domestic or foreign regulations limit ore exclude the liability
of the respective owner for his services, too.
- For the observance of the existing pass -, visas-, foreign currencies
and health regulations. All disadvantages, which arise from the non-observance
of these regulations, are for the account of the customer, even in the
event of requirements being altered subsequent to booking. The customer
is obligated to gather all necessary information about such provisions.
- Even in Tuscany construction is in progress. It may happen, that construction
works, will start at relatively short notice. This applies for private
owners, as well as for public builders. Neither the owner, nor we, can
influence such works. We strive however, to prevent inconveniences of
The opening hours indicated in the description of the vacation property
are guidance values and without obligation. Dependent on weather conditions
opening hours can differ. If cleaning works are required, the swimming
pool could be closed temporarily.
Details to property access:
The access to some vacation objects might be from gravel or an untarred
road. In this case pay attention on potholes etc. The access with certain
vehicles, as cabriolets, lowered vehicles, boat- or bike trailer etc.,
is in some cases not possible or only with difficulties. Please check
in advance, if you intend to travel with such a vehicle.
7. Changes in prices
Changes of prices and services on our side are possible until booking
confirmation (mistakes reserved) particularly when errors or mistakes
on the website occur.
8. Withdrawal / Cancellation
If the customer withdraws from a booking the following percentages of
the rental price become due:
- until 61 days before beginning of rent advance payment shall be forfeited
- 60 - 35 days before beginning of rent 50%
- 34 bis 15 days before beginning of rent 60%
- 14 bis 7 days before beginning of rent 85%
- 6 bis 0 days before beginning of rent or (no-show) or early departure
the total amount of the stay has to be paid.
The tenant has the right to prove that a lesser damage was incurred.
We expressly point out that withdrawal/cancellation must be made in
We strongly recommend
booking travel cancellation insurance.
9. Complaints / notices of defect
If you have complaints regarding the rental object when moving in or
during the rental time, the complaints must be reported immediately
to the landlord, or reported in writing to the rental agency 48 hours
after having taken notice of the defect.
We trust you will understand that the failure of timely notification
may lead to the loss of your claims.
Should the rental property not be in a clean and tidy state, it has
to be complained to the owner or his representative immediately.
10. Place of jurisdiction
The Place of jurisdiction for the agency agreement between customer
and Toskana-Pur is the head office of the company.
The Place of jurisdiction for hire agreement concluded between the customer
and the landlord is the site of the respective rental property.
11. Invalidity of provisions (Severability Clause).
Should one of these travel conditions be or become invalid, ineffective
or incomplete, the legal effectiveness of the other clauses remain unaffected
by this fact. Instead of the invalid regulation a valid regulation which
resembles the economic purpose and the intention of the invalid regulation
has to come into effect.
The tenant / traveller accepts the terms of hire for himself and in
the name of all persons registered.
12. Additional notes
the apartments and vacancy homes are in private ownership and are individually
furnished. Furnishings and outfits are in accordance with local standards.
Photographs of respective properties are, especially in case of big
resorts, to be seen as example and do not in any case, show the booked
apartment or room.
The landlord shall be responsible for proper handover of the rental
Handover of the vacation
object to the respective tenant takes place on times mentioned in the
route directions (changes only possible after previous arrangement).
Wi-Fi means that you may surf at no additional cost in the network,
receive mails and may post it on Facebook. It does not mean to watch
movies or TV broadcasts or perform more Downloads.
Most houses and apartments
provide adapter for German plugs. To be on the safe side, it is advisable,
to bring one yourself or to buy one on site for little money.
Heating systems in Italy cannot be compared with German heating systems.
Apartments and houses can, especially in the cold season, because of
the local climate, be humid.
In Italy with "SAT-TV" in most cases Eutelsat i.e. Hotbird
is to be understood, which receive few or no German TV Stations. Should
you wish to receive sendings via "Astra", it is recommended
to ask about the availability.
Italian houses are
not constructed as German houses. They often lack heat and impact sound
insulation. Bad sound proof can be referred to as "customary".
Actually a banal topic, but following several complaints, this note:
Please bear in mind that in Italy usually Italian is spoken. It may
happen that some of the landlords speak other languages e. g. German,
French or English, if only rudimentary. "German spoken" is
therefore not valid everywhere.
If linguistic issues arise we can assist you in urgent cases by phone.
2006 - 2018 Toskana Pur